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Display alignment

Simonsaysnl
Simonsaysnl Posts: 10
in General #1

Anyone else had issues with their display not looking centered anymore? On our Spectacles it looks like the display is at the lower part of the view.

Answers

  • stevenxu
    stevenxu Posts: 509 👻
    #2

    @Simonsaysnl Thanks for sharing. Looking into this with our Specs team.

  • stevenxu
    stevenxu Posts: 509 👻
    #3

    @Simonsaysnl
    1. If this is a physical display issue, can you provide images?
    2. If it is regarding software, could you provide version of Lens Studio, Specs, and Snapchat you are using? Image will be helpful here for us to assess

    Thanks!

  • Simonsaysnl
    Simonsaysnl Posts: 10
    #4

    @stevenxu
    I've added some footage on this drive link (images and video) https://drive.google.com/drive/folders/1lqQgcj_lly8YQT2qF3XiVq0bUl4GWrBV?usp=sharing

    Here you can see that the visuals are projected on the lower side of the glasses while I feel like they should be projected in the center?

    Spectacles are on V4.073.0038 (wow that is hard too read)

    Let me know if you need more info/better examples.

    Thanks for looking into this!

  • stevenxu
    stevenxu Posts: 509 👻
    #5

    @Simonsaysnl Thank you for sharing!!

    This is what I got from our team:

    This looks to works as intended based on the assets you've sent. Because of the design, it does project around the bottom of the display, but when user wears it, user will see the content in the center (in front of the eyes).

    Now this is based on what you've sent so there is a limitation for us to fully diagnose/experience what you've described. If you feel like this is still an issue, then I can message you to look into this deeper via our ticketing system.

    We're here to help! lmk thanks!

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