Can't open any project

DoGa Filters
DoGa Filters Posts: 1
in General #1

when I try to open any project in Lens Studio noting happens. First it loads then it opens an other tab (white page). I tried to uninstal and instal but it does'nt work. Can anyone help?

Answers

  • Aleks Brzoska
    Aleks Brzoska Posts: 12 🔥
    #2

    Could you post a screen recording of your issue?

    For the meantime, you could try:

    1. Make sure you're running the latest version of Lens Studio.

    2. Log out from Snapchat, if you're logged in here:
      https://accounts.snapchat.com

    3. Quit Lens Studio.

    4. Launch Lens Studio again and click "Log In with Snapchat"
      It will take you to your browser, where it will ask you to log in to Snapchat.
      Once you log in, it will take you back to Lens Studio

    5. Try launching your project again.

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