Lens Studio errors not printing details on One Plus 9Pro but showing on iPhone

forwARdgame
forwARdgame Posts: 41 🔥

Same project, same error
iPhone shows error -- message pops from top
One Plus -- JUST ERROR DETECTED, which is not very helpful

Please help

Answers

  • stevenxu
    stevenxu Posts: 584 👻

    @forwARdgame Thanks for posting this issue on the forum. I've submitted a ticket for our eng to investigate. Will get back to you asap.

  • forwARdgame
    forwARdgame Posts: 41 🔥

    @stevenxu said:
    @forwARdgame Thanks for posting this issue on the forum. I've submitted a ticket for our eng to investigate. Will get back to you asap.

    Any update on this?

  • stevenxu
    stevenxu Posts: 584 👻

    @forwARdgame Thanks for the bump. Haven't heard back yet, but just sent a follow up. I also noticed in your screenshots that you're in Snapchat experiencing this issue. Is this unrelated to Camera Kit then?

  • forwARdgame
    forwARdgame Posts: 41 🔥

    It's not related to camera kit, posted here in hope will get an answer sooner ....

  • stevenxu
    stevenxu Posts: 584 👻
    edited February 2023 #6

    @forwARdgame ahh good eye! Your assumption is correct. Here's the what Lens Studio eng followed up w/:

    • Are both devices have same Snapchat version?
    • Could you please share snapchat version from both.
    • I assume that this project is from LS 4.40?
  • forwARdgame
    forwARdgame Posts: 41 🔥

    Yes, issue persist on 4.40, both ios and android are on last Snapchat app version
    Are you saying that your Android prints the error?

  • stevenxu
    stevenxu Posts: 584 👻

    @forwARdgame the team is asking if you can shake to report.
    1. Open Snapchat
    2. Click top left circle opening your profile
    3. Click top right circle opening your settings
    4. Scroll down to "Feedback"
    5. Click "Shake to Report"
    6. Toggle on "Enable"
    7. Click "How to Shake" and follow instructions.

    Our team will take a look from there!

  • forwARdgame
    forwARdgame Posts: 41 🔥
    edited February 2023 #9

    .

  • forwARdgame
    forwARdgame Posts: 41 🔥
    edited February 2023 #10

    It works After Snapchat app update to 12.22.0.32 on OnePlus7T.
    However it still does not work on OnePlus 9Pro

    We will shake to report. Hope you can resolve it soon, it is a real blocker sometimes, makes development much harder.

  • forwARdgame
    forwARdgame Posts: 41 🔥

    Is there an update on the issue?

  • stevenxu
    stevenxu Posts: 584 👻

    @forwARdgame Ah thanks for the bump. Let me check again with the team. Apologies for the delay and falloff.

  • forwARdgame
    forwARdgame Posts: 41 🔥

    Bumping Bumpitty McBumpface Bumper Bump-bump the Third.

  • stevenxu
    stevenxu Posts: 584 👻
    edited March 2023 #14

    @forwARdgame LMAO! Thanks for all your patience. Let me start a support ticket in parallel to the Lens Studio team for you.

  • forwARdgame
    forwARdgame Posts: 41 🔥

    So, it's been a week. It would be great to get one of the two replies:
    1. Still working on it (what a huge issue, how come nobody saw it happening before?)))
    2. Resolved in the next LS version

  • forwARdgame
    forwARdgame Posts: 41 🔥

    knocks on the screen
    Hello? Anybody there?

  • stevenxu
    stevenxu Posts: 584 👻

    @forwARdgame said:
    knocks on the screen
    Hello? Anybody there?

    Hello! Sorry for the delay. I passed this to our Lens Studio support team as this is out of my scope. I just followed up again with them and you should be receiving an email from them asap. Apologies again :'(