Audio doesn't play on few IOS devices? Any solution or suggestion.

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Moule Eswarran
Moule Eswarran Posts: 7
in General #1

I created a lens with music in it. The music plays on all android devices and few IOS devices but doesn't play on other IOS devices (All the tested phones have snapchat's latest version) my lens studio version is 4.36.1. Anyone having similar issues?

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  • 𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸
    𝕵𝖔𝖊𝖑 𝕯𝖈𝖔𝖘𝖙𝖆🤘😠🎸 Posts: 761 🔥🔥🔥🔥
    #2
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    Use behavior script to play the audio. If still does not play then there is an issue with that specific device.

  • Moule Eswarran
    Moule Eswarran Posts: 7
    #3
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    Thank you it was some issue from the snap and once it got updated, was resolved.

  • Ufsaahmad huabohat
    Ufsaahmad huabohat Posts: 2
    #4
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    There could be a few potential solutions to this issue. Firstly, make sure that the music file format is compatible with all devices, such as MP3 or WAV. If the issue persists :) try reducing the file size of the music file, as larger files may have trouble playing on certain devices. Additionally, try testing the lens on different versions of iOS devices to see if the issue is isolated to a specific version. If none of these solutions work, consider reaching out to Snapchat's support team for further assistance.

  • aus payday
    aus payday Posts: 3
    #5
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    If you're experiencing issues with music not playing in your Snapchat lens on some iOS devices, it's possible that there may be compatibility issues with certain devices or versions of iOS. Here are some steps you can take to troubleshoot the issue:

    Check the audio format: Make sure the audio file you are using in your lens is in a compatible format that is supported by both Android and iOS devices. Snapchat recommends using MP3 files with a bitrate of 192kbps or lower.

    Check the lens settings: Double-check the lens settings in Lens Studio to make sure the audio is set to play on all devices. You can do this by selecting the audio object in the Objects panel and checking the "Play on all devices" option.

    Test on different iOS devices: Try testing your lens on different iOS devices to see if the issue is consistent across all iOS devices or if it's specific to certain devices or versions of iOS.

    Update Lens Studio: Make sure you have the latest version of Lens Studio installed on your computer. Snapchat releases regular updates to Lens Studio, and using an outdated version may cause compatibility issues.

    Contact Snapchat support: If the issue persists, you can contact Snapchat support for further assistance. They may be able to provide more information about the issue and help you troubleshoot it.

    I hope this information helps you resolve the issue with your Snapchat lens. Best of luck!

  • Jhonvick2233
    Jhonvick2233 Posts: 2
    #6
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    If audio isn't working on some iOS devices, follow these steps:

    Check Volume: Make sure the sound isn't muted and the volume is up.

    Restart Device: A simple restart can often fix glitches.

    Headphones/Bluetooth: Ensure headphones or Bluetooth devices are properly connected.

    Silent Mode: Check the mute switch on the side of the device.

    Update iOS: Keep iOS updated through "Settings" > "Software Update."

    App Settings: Verify sound settings in the problematic app.

    Reset Audio Settings: Try resetting all settings in "General" > "Reset."

    App Updates: Update the app if it's causing the issue.

    Hardware Check: If none work, contact Apple Support for possible hardware problems.

    Backup and Restore: As a last resort, backup, and factory reset the device if software is the issue.

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