Is there any reason why CamKit Cutout would work on some instances and not others?

janine

Works fine when tested here https://camera-kit.snapchat.com/websdk/sample/test-your-lenses

Does not work when testing on my local machine. No project modifications, same device and all other test lenses working perfectly!

stevenxu

@janine thanks for posting on the forum! Created a ticket (5149) for our eng to look into this.

JacekC

@janine , can you share the logs you are getting when running it on your local machine or describe how it's not working (no tracking, no visuals)?

Since Cutout is a surface tracking lens, I wonder if you are not missing device orientation permissions on iOS (I think this is the right link https://developer.mozilla.org/en-US/docs/Web/API/Device_orientation_events/Detecting_device_orientation).

Please also make sure you are setting "back" camera for that lens.

janine

Hi! The device doesn't appear to be the issue; it works fine here on this Test Your Lenses page even with the FaceTimeHD camera:
https://www.dropbox.com/scl/fi/kakzufyfmhfoxs04kbti9/Screen-Shot-2023-08-29-at-9.52.38-AM.png?rlkey=tkox29drhizvc76uvjkfk20tl&dl=0

But on localhost with the same lens on the same machine the 2D cutouts don't render (i.e. the camera stream is running but there is no AR content). I did not touch the lens project, just loaded up the demo lenses in the most basic html canvas. All other lenses work as expected except this one.

https://www.dropbox.com/scl/fi/h8ar1qk5e2ev3za2mzzx7/Screen-Shot-2023-08-29-at-9.54.55-AM.png?rlkey=hx8c4uvcda35yg7q2u6om9jam&dl=0

Set Cookie issue?

stevenxu

@janine Eng is asking if you could share the project file to look into this. You can email it to me in our existing thread!