Hosted WebAR Lens

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Hey guys! I'm a bit new in the block but I've been working with webAR tech in the last 5 years. I'm very interested to start using Snapchat WebAR Lenses for my clients but I'm struggling to find information about it. I've just created a lens from a template and did all the process to publish it, but when I try to run the Lens via web I receive this error:

An error occurred while processing this Lens. Refresh the page to continue.

The lens status is Published, so I think it's some other issue.
The link is: https://lens.snap.com/experience/5f11471c-e690-4c37-bdb2-ac18bf45b1e7

Thanks!

Best Answer

  • stevenxu
    stevenxu Posts: 611 👻
    #2 Answer ✓
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    The root cause is: "looks like that lens was processing at the time of creation. We will push a fix to block generation until it's fully processed."

    In the meantime, you could recreate the lens, publish, wait till approved/process, then generate the url.

Answers

  • stevenxu
    stevenxu Posts: 611 👻
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    Hi @Alessandro Straccia

    Welcome to the community! Sorry to hear about this initial error - we'll investigate for you.

    What Lens Studio version did you build the lens in? If it is 5.0.12, then this is most likely the root cause as it is not yet supported. See current compatibility here: https://docs.snap.com/camera-kit/ar-content/lens-studio-compatibility

    If not, then what device are you testing on (Mobile, Desktop (PC Mac), xyz)

    Steven

  • Alessandro Straccia
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    It's 4.55.1 @stevenxu. I'm testing on a PC laptop with Windows 10, Chrome browser.

  • stevenxu
    stevenxu Posts: 611 👻
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    @Alessandro Straccia
    Ah, our eng team is aware of this issue and likely knows the root cause. They're working on a new update to push out targeting tomorrow. Will try to remember to update ya when out.

    Feel free to also check back in on Friday. Thanks for this report and your patience!