Hi, my question is about I have some device with me in which hand tracking filters from even templates are not working. The screen simply goes black and says lens error detected. Please try again...... . Is this is bug from snapchat side?
Sonia from Lens Studio Support here!
We are aware of this issue. Its stemming from Snapchat on some android devices.
We are working on getting this resolved as soon as we can.
This particular issue is not an issue with your lens, it comes from Snapchat itself.
There is no workaround for this issue.
I will let you all know when the latest version is available.
You should now be able to update to the latest Snapchat version on Android.
This should resolve this problem.
If you are still experiencing issues after updating Snapchat, please send us a ticket at [email protected]