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Scenarium exception while processing lens

Nadia Ferdoush
Nadia Ferdoush Posts: 2
edited March 2023 in General #1

I'm getting the error: Scenarium exception while processing lens with id "lensID".
My lens shows no errors in Lens Studio and functions perfectly when deployed and tested in the Snapchat app. This error occurs when I attempt to load the lens in iOS using CameraKit. Any idea why this is happening?

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Answers

  • stevenxu
    stevenxu Posts: 612 👻
    #2

    @Nadia Ferdoush Sorry to hear you're running into this error. Could you share me the following info and then I'll submit a ticket for our internal team to look into to help ya out:

    • App ID or Org ID
    • Device model(s)
    • CameraKit SDK version

    Thanks

  • Nadia Ferdoush
    Nadia Ferdoush Posts: 2
    edited March 2023 #3

    @stevenxu Thanks for replying!
    APP ID: b536fedd-089d-47e8-b03e-33319bd03901
    Device Model: iPhone 13 pro
    CameraKit SDK Version: 1.20.0
    Lens ID: 5161f184-8713-4a86-8002-5654570642bc
    Group ID: ac34b728-68f5-4e9e-aa2d-2112e322daee

  • stevenxu
    stevenxu Posts: 612 👻
    #4

    @Nadia Ferdoush Thanks! Created an internal ticket for an eng to look into this. Hang tight.

  • stevenxu
    stevenxu Posts: 612 👻
    #5

    @Nadia Ferdoush We'll need you to send us a full log + steps to reproduce. I've opened up a direct message channel for you to send over the log. Check on your top right icon with the message icon.

  • Alessandro Straccia
    Alessandro Straccia Posts: 4
    edited May 22 #6

    Hi @stevenxu ! I'm having the same error when trying to access my Lens through webAR.
    Could you help me on that? Thanks!

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