vtang 👻

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  • Hey Mark, Can you try logging out of and back into the My Lenses site link? It might also help to try clearing any cached credentials guide. If the issue persists, please use the Report an Issue button to submit a report. That will include a Log that we can share with the team to investigate the issue. Cheers, Vincent
    in Always show : Oops! Network Error,though my network is connected,Why ? please help!!! Comment by vtang August 2022
  • Hey Y C, Can you try logging out of and back into the My Lenses site link? It might also help to try clearing any cached credentials guide. If the issue persists, please use the Report an Issue button to submit a report. That will include a Log that we can share with the team to investigate the issue. Cheers, Vincent
    in Lens Studio v4.25.1 Network errors Comment by vtang August 2022
  • Hey Joshua, I would recommend checking out the true size object template for getting your scale consistent. Floor detection is a bit inaccurate without Lidar. If you want to go that route, you can find an example in the SpawnerSetup script from the World Mesh Template which only spawns object based on the surface type.…
    in Accurate surface tracking / ground detection Comment by vtang July 2022
  • Hey @robperrydesign There can be a couple different causes but recently we have seen an issue caused by materials created in Lens Studio 4.22 that can be fixed by reseting all your image elements. More Info Here If you are still having trouble, please reach out to lensstudio-support@snapchat.com along with a copy of your…
    in How come my image is visible in my preview inspector, but not my lens preview? Comment by vtang July 2022
  • Hey @Baruch Did you try resetting the image components of your Lens project? If so, what version of Snapchat are you using? Cheers, Vincent
    in Known Materials issue in Lens Studio 4.22 (fixed in 4.25) Comment by vtang July 2022
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