How come my image is visible in my preview inspector, but not my lens preview?

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Trinh Simpson
Trinh Simpson Posts: 2
in Getting Started #1

I'm using PICTURE FRAME TEMPLATE and even if I do not edit/swap/change anything, when I go to send it to my phone, the picture frame is "white" blank - without the default picture that comes with the lens.

Best Answer

  • vtang
    vtang Posts: 6 👻
    #2 Answer ✓
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    Hey @robperrydesign

    There can be a couple different causes but recently we have seen an issue caused by materials created in Lens Studio 4.22 that can be fixed by reseting all your image elements. More Info Here

    If you are still having trouble, please reach out to lensstudio-support@snapchat.com along with a copy of your project and the version of Snapchat you are using and we can take a closer look.

    Cheers,
    Vincent

Answers

  • stevenxu
    stevenxu Posts: 603 👻
    #3
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    @Trinh Simpson - Thanks for sharing this. Just responded to a similar post here

    TLDR: It's a bug on our side and we're working on a fix. Stay tuned!

  • robperrydesign
    robperrydesign Posts: 1
    #4
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    @stevenxu Hi, I am having the same problem. Is there a fix? I’m trying to complete a filter for an event this weekend and have been trying to resolve the problem all afternoon (glad I finally came across this post). Please let me know what I need to do to get this issue resolved. Thanks!

  • Liam O’Neill
    Liam O’Neill Posts: 2
    #5
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    Hi, is there any fix for this? I really need the lens to shoot some stuff.

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